What their customers say

Worst Gambling relapse I've ever had. Online casinos are the worst.

I've tried multiple times to close my online casino account and they either ignore me or offer me bonuses/promotions instead.

Self exclusion helped me quit so much more than I expected. It's like blocking a drug dealer's phone number. I'm still bombarded with ads for other gambling services but I'm still training my algorithm. I quit in September and it changed my life.

I used Gamstop to exclude myself from online gambling. Within minutes, and ever since, I have been bombarded with online adverts, text messages and emails advertising online betting services that avoid Gamstop. It has been relentless.

A bettor reported winning $50,000 in parlays on DraftKings, then being unable to get the winnings paid out.

A withdrawal request triggered verification on a VIP account holding roughly $168,000. The player reported the account was frozen for more than a month, and permanently closed even after the funds were released.

A player said he won over $21,000, requested a withdrawal, had his account frozen, and submitted multiple identity documents — then was told there was 'conclusive evidence of Bonus Abuse.' Ignition confiscated $12,800.

A player deposited about $1,000, won roughly $11,500, then had the withdrawal refused over an alleged debt from 2016 he was never shown. The account was permanently closed.

“If I really owed $4.5k, why wouldn't they deduct it and return the remaining $7k?”